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RETURNS, EXCHANGES, AND WARRANTIES

Warranty

All new pickups are guaranteed to be free from manufacturing defects for a period of two years. The warranty applies only to the original purchaser. All pickups are thoroughly tested at various stages along the manufacturing process. We stand by our work and will gladly fix any problems should one occur.

The warranty does not cover damage or abuse including, but not limited to, improper installation, scratching, scarring, burns, punctures, corrosion, damage done by liquids, disconnecting the leads at the pickup, removing the coil tape, or breaking the solder joints on pickups with metal covers. Obvious abuse, misuse, or other alterations of the pickup will also void the warranty. Pickups must be completely unaltered.

Return/Exchange Policy

Pickups purchased directly from us may be exchanged or returned for up to 30 days. Pickups must be in "as-new" condition and not altered or damaged in any way. We cannot be responsible for any mistakes or damages made by any installer or technician.

If the leads have been cut, there is a $10 per pickup re-lead fee. If a Humbucker cover has been scratched, there is a $10 replacement fee plus the cost of the cover.

Order Cancellation

We only accept order cancellations with a refund (minus PayPal fees) within seven days of receiving your order. This is due to the costs and time associated with parts procurement, preparation, and the work accomplished. If you wish to cancel your order AFTER the seven day grace period, there will be a 15% restocking fee associated with the refund.

Your payment is acceptance of a binding contract to have your work done as stated. The customer is responsible for return shipping charges. When shipping any products back, they must be insured and include tracking information. If Chris White Pickups does not receive your package and you cannot provide any tracking information to substantiate its shipping, we cannot and will not accept any liability.

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